We attempt to ship orders within 48 hours of order placement (excluding weekends, holidays, and holiday observance days.) Please note that during certain high volume times (promotions, holiday seasons, etc) it may take us an additional 48 hours of processing time (excluding weekends, holidays, and holiday observance days) to ship your order. From there, Standard Shipping within the continental U.S can take up to 7 business days. Standard Shipping for non-continental U.S orders (i.e. Alaska, Hawaii, and any International destination) can take up to 4 weeks for delivery. Expedited Shipping can take anywhere from 2-4 business days (continental U.S only.)

We absolutely make every effort to ship your order as quickly as possible. Although we work very hard to keep our inventory up to date and accurate, there are times when discrepancies are discovered or the condition of a product doesn’t meet our standards which could cause a delay in completing your order. We also make every effort to contact you with any issues that might delay your order. Please make sure your shipping address is correct. We cannot redirect or cancel orders once they have been dispatched.

Orders containing a large number of samples (10+) or custom sample packs may also take an additional 24-48 hours to ship. Other factors that may delay your order are severe weather or other emergency situations, issues with billing and shipping address’ not matching what is on file with the payment used, and security flags received from the bank or credit card company requiring us to confirm information before completing the shipment.

We do our best to fulfill orders in a timely manner, however, all transactions are subject to being canceled and refunded at our discretion for reasons including, but not limited to, suspected fraudulent activity, import/export restrictions, carrier service limitations, etc.

In the event your order is canceled, a customer service representative will promptly contact you, via info@twistedlily.com, to inform and assist you in placing a successful order.

We want to give you the best possible shopping experience and we know processing and transit time is a big part of that so we are constantly reviewing and updating our process to make it better and quicker in regards to getting orders shipped and delivered.

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